Events and filming - appeals and complaints

Appeals

There are 3 possible forms of appeal:

  • appeal against the policy (if your proposal is not supported)
  • appeal against a decision
  • appeal against charges or refusal to provide financial assistance

Appeals process

  1. Unless the decision was made by the City Promotions, Events and Filming Account Director, the first appeal should be directed to them.
  2. If the decision was originally made by the City Promotions, Events and Filming Account Director, or if it was made after consultation with the Lead Planner and the City Promotions, Events and Filming Account Director supports the decision, you can appeal to the Head of City Promotions, Events and Filming (charging and waivers) or the Commissioner for Events and Filming (decisions and policy).
  3. If you are still unsatisfied, the final appeal stage will rest with the Chief Executive.

Appeal form

Please complete the form and email to speciale@westminster.gov.uk.

Download appeal form

Complaints

If you wish to make a complaint about the City Promotions, Events and Filming Team or any council services used during your event, please see our complaints procedure.

Refunds

Refunds will be considered on a case-by-case basis. Please note that in almost all cases refunds are not possible for application fees. Contact us for more information.


Last updated: 13 February 2017
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