The council has a responsibility to protect the interests, safety and wellbeing of all those who live, work and visit the borough. We do this by supporting businesses and individuals to understand their legal responsibilities, or by taking firm action against those who risk of causing serious harm, deliberately disregard the law or act irresponsibly.
We enforce a range of laws across a wide range of public services including (but not limited to) environmental protection, health and safety, licensing, planning, parking and anti-social behaviour.
Our corporate enforcement policy explains what you can expect from officers carrying out enforcement across all our services. It also helps to make sure our officers carry out enforcement action consistently.
Under the corporate policy also sits a range of additional departmental enforcement policies. This is because for some services more specific detail is needed to explain the law and in some cases the levels of financial penalty we may charge.
Our departmental enforcement policies include:
Below is a short summary of our enforcement approach. View the full policy which was approved and adopted from 2019.
We may investigate the need for enforcement action in a number of ways including: inspections, response to complaints, sampling visits, test purchases and streets patrols.
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We are likely to offer advice or a warning in the first instance if:
There are however, breaches, which the council considers necessary to adopt a zero tolerance approach towards the protection of the quality of life of its residents, and these will be enforced without giving a warning.
We will not hesitate to take all necessary enforcement action against those who commit serious offences, flout the law, fail to follow advice or warnings to achieve compliance, or breach matters that are of key priority to the council. If there is a serious or imminent risk of harm, danger, nuisance or injury then we will take immediate formal enforcement action as required.
Our Report It tool is the fastest way to let us know if you are experiencing a problem that you would like our enforcement services to investigate.
If you have a complaint about the service you have received from us, or about the conduct of our officers visit the ‘complaints’ area of our website.