Preparing for an emergency

Whether you live or work in Westminster, there could be a chance that you could experience an emergency at some point. Therefore by being prepared you’ll be able to look after yourself, your family, your colleagues and neighbours to enable us to assist those who will need our help the most when first responding to an emergency.

There is lots of advice online to help you prepare for an emergency:

  • the GLA website has information and advice on how to plan and prepare yourself for emergencies, how to respond to emergencies and tips on recovering from an emergency
  • the suggested contents of an emergency grab bag is also on the GLA website, which will help you respond to an emergency.
  • the London Resilience page offers information and advice to Londoners, visitors and businesses on London's preparations for - and responses to - major incidents and emergencies.

Where to report an emergency

Emergency services

If you are attempting to report an urgent emergency, which would involve the fire brigade, police or ambulance service, please call 999 and speak to the emergency services. For non-emergencies please contact the police and call 101.

Otherwise call your local station:

Belgravia: 020 7730 1212
Charing Cross: 020 7240 1212
Harrow Road: 020 7289 5030
Marylebone/St John's Wood: 020 7486 1212
Paddington Green: 020 7402 1212
West End Central: 020 7437 1212

Met Police in Westminster

Council emergency calls

In case of an emergency related to the council, you can call 020 7641 6000 to report an issue 24 hours a day.


For details of local NHS hospitals, GPs, nurse led service, A and E or advice on various medical conditions, go to NHS Choices.

Contingency Planning Team

Westminster Council's contingency plan for major emergencies provides support to the emergency services, residents and businesses in the event of a major emergency in Westminster. The duties outlined in the plan are delivered in accordance with the Civil Contingencies Act 2004.

The Contingency Planning Team’s main duties under the Civil Contingencies Act 2004 include:

  • writing, testing and validating the council’s emergency plans
  • training and exercising emergency plans with businesses and partner agencies
  • assessing local risks
  • sharing information and working together with partner agencies
  • warning and informing residents and businesses of incidents and risks
  • promoting business continuity to the local community

To speak to the Contingency Planning Team call 020 7641 6000 and ask to speak to a contingency planning officer, or email

Last updated: 1 May 2018
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