Preparing for an emergency

Whether you live, work or are visiting Westminster there is always a possibility you could experience an emergency.

By being prepared you’ll be able to look after yourself, your family, your colleagues and neighbours. This means we can to help those who need it when responding to an emergency.

There is lots of advice online to help you prepare for an emergency:

  • the GLA website has information and advice on how to plan and prepare yourself for emergencies, how to respond to emergencies and tips on recovering from an emergency
  • the suggested contents of an emergency grab bag is also on the GOV.UK website, which will help you respond to an emergency
  • the London Resilience page offers information and advice to Londoners, visitors and businesses on London's preparations for - and responses to - major incidents and emergencies

You can also check our twitter feed @CityWestminster.

Where to report an emergency

Emergency services

If you are attempting to report an urgent emergency, which would involve the fire brigade, police or ambulance service, dial 999 to speak to the emergency services.

For non-emergencies contact the police and call 101. To report an issue online or to find a local police station go to the Metropolitan Police website.

Reporting possible terrorist activity

Call the Anti-Terrorist Hotline on 0800 789 321. If you’d prefer to give information anonymously, call Crimestoppers on 0800 555 111.

Power cuts, gas leaks and water leaks

Call UK Power Networks on 0800 31 63 105 to report a power cut (lines are open 24 hours a day).

Contact Thames Water online or via Twitter to report water leaks or burst water mains.

Call Cadent Gas on 0800 111 999 if you smell gas or suspect Carbon Monoxide (lines are open 24 hours a day).

Council emergency calls

In case of an emergency related to the council, you can call 020 7641 6000 to report an issue 24 hours a day.


For details of local NHS hospitals, GPs, nurse led service, A and E or advice on various medical conditions, go to NHS Choices.

Contingency Planning Team

Westminster Council's contingency plan for major emergencies provides support to the emergency services, residents and businesses in the event of a major emergency in Westminster. The duties outlined in the plan are delivered in accordance with the Civil Contingencies Act 2004.

The Contingency Planning Team’s main duties under the Civil Contingencies Act 2004 include:

  • writing, testing and validating the council’s emergency plans
  • training and exercising emergency plans with businesses and partner agencies
  • assessing local risks
  • sharing information and working together with partner agencies
  • warning and informing residents and businesses of incidents and risks
  • promoting business continuity to the local community

To speak to the Contingency Planning Team call 020 7641 6000 and ask to speak to a contingency planning officer, or email

Last updated: 31 May 2018
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