We have plans in place to keep essential housing services running for our tenants and leaseholders. However, to slow the spread of the virus and help keep everyone safe, our housing services are changing.
Whilst our phone lines remain open, until further notice we are:
We’re keeping residents updated and hope our service can return to normal soon.
Find out more within our Housing - Coronavirus FAQ (PDF, 300KB)
Contact us on 0800 358 3783 for urgent housing services issues, such as emergency repairs, otherwise email us at firstname.lastname@example.org or make use of our online housing services where residents can report repairs and anti-social behaviour, pay bills, find out about parking and more.
Residents should tell us if they/their household:
We are working with partners to proactively support people experiencing or at risk of homelessness and are proactively calling on those most vulnerable to ensure they are supported.
We are doing everything we can to ensure urgent requests are taken care of and prioritise those in most need. This includes continuing to receive applications for social housing and assisting those experiencing (or at risk of) homelessness, online and via phone to 020 7641 1000.
Whilst our Housing Solutions Service telephone lines and online services remain available, to help keep everyone safe and slow the spread of coronavirus, our service centre at 82 Bruckner Street is open by appointment only from Monday to Friday from 10am to 4pm. People experiencing or at risk of homelessness in Westminster should call us on 020 7641 1000 or register for help online at www.westminster.gov.uk/homelessness.
People that need to move for urgent health and welfare reasons are always our top priority and so we have decided on an interim approach to our allocations policy and the way we set up new tenancies and move people, to ultimately help safeguard those most at risk during this time and offer housing where most appropriate.
To ensure we can coordinate viewings and any urgent moves safely, Choice-Based Lettings (CBL) will be gradually offered from 14 May 2020 so certain groups of applicants, and willing to move during Covid-19, can bid for preferred properties online. As part of this we will make choices available to homeless families first.
We are contacting approved applicants to let them know about these changes and encourage them to check our email alerts and this website regularly for updates. View full details in our Covid-19 Housing FAQ guide, call us on 0207 641 1000 or email email@example.com.
We've created a guide for private tenants for advice on repairs and paying rent.
We’re updating residents and proactively calling on those most vulnerable including people experiencing homelessness.
Westminster Connects links volunteers to those who need help. In the first instance, if you or anyone you know needs help as a result of coronavirus, please email us at firstname.lastname@example.org, call 020 7641 1222 (8am to 10pm, 7 days a week) or send us the details online.
If you are concerned about an adult who you think requires social care and support, phone 020 7641 1444 or 020 7641 1175 or email email@example.com.
If you are concerned about a child, phone 0207 641 4000 or email AccesstoChildrensServices@westminster.gov.uk.