Skip to main content

This is a new website - we welcome your feedback to help us improve it.

Coronavirus advice for vulnerable residents

Read what we have available to support vulnerable residents and tenants, and working with partners to support rough sleepers.

Published on: 16 January 2021

Last updated: 8 February 2021

Ask for help

In the first instance if you need help or you know of anyone who needs help as a result of COVID-19 phone us on 020 7641 1222 (9am to 6pm, Monday to Friday) or email [email protected].

If you are concerned about an adult who you think requires social care and support, or you have a safeguarding concern, please phone 020 7641 1444 or 020 7641 1175 or email [email protected]

If you are concerned about a child and you have a safeguarding concern, please phone 0207 641 4000 or email [email protected]

The council has launched an automated text and call service to check in on vulnerable residents. All those who were formerly shielding will receive monthly calls to check whether they need any additional support. If they select yes, an officer will call them back to discuss their needs in person. 

If you would prefer not to take an automated call, you can always call Westminster Connects directly on 020 7641 1222 (9am to 6pm, Monday to Friday).

Find a map of local and community-led organisations that are able to provide support services during this time.