The council is making contact with vulnerable residents and tenants and is also working with partners to proactively support rough sleepers. Residents who have serious underlying health conditions have been strongly advised by the government to follow 'shielding' measures and the council has robust processes in place to support this highly vulnerable group. Find a map of local and community-led organisations that are able to provide support services during this time.
In the first instance if you need help or you know of anyone who needs help as a result of COVID-19, send the details to email@example.com or phone us on 020 7641 1222 (9am to 6pm, Monday to Friday).
If you are concerned about an adult who you think requires social care and support, or you have a safeguarding concern, please phone 020 7641 1444 or 020 7641 1175 or email firstname.lastname@example.org
If you are concerned about a child and you have a safeguarding concern, please phone 0207 641 4000 or email AccesstoChildrensServices@westminster.gov.uk
Find a map of local and community-led organisations that are able to provide support services during this time.
Many are now prioritising delivery services to older and vulnerable people, people with disabilities and carers. They are also offering a ‘first hour’ for these priority groups after opening. Please check with your local supermarket for exact times of opening and delivery.
Westminster City Council is taking part in a government-run scheme to support eligible vulnerable, non-shielding residents in accessing supermarket delivery slots during COVID-19.
The government has provided local authorities, including Westminster City Council, with access to supermarket delivery slots to allocate to eligible residents who are able to both order and pay for their own shopping online.
The scheme is a partnership between the Department of Energy, Food and Rural Affairs with supermarkets Iceland and Tesco.
The number of delivery slots allocated is limited and so will be allocated on a first-come, first-served basis.
Please call the Westminster Connects team on 020 7641 1222 (9am to 6pm, Monday to Friday).
The government has produced a summary of commercial food options including telephone ordering, food box delivery, prepared meal delivery and other non-supermarket food delivery providers. This summary has been compiled by the Department for Energy, Food and Rural Affairs based on publicly available information.
London Dairies offers next day home deliveries within London postcodes supplying your basic dairy needs and now offers this with their small fruit and vegetable box offer. Call 020 8440 0619 or email email@example.com
We know that for many people the current Coronavirus situation may result in feelings of anxiety, loneliness or depression.
It may be difficult, but by following the government’s guidance on social distancing and staying at alert, you are helping to protect yourself, your family, the NHS and your community.
It’s completely normal to perhaps feel bored, frustrated or lonely. You might also feel low, worried, anxious, or concerned about your health or that of those close to you. It’s important that you take care of your mind as well as your body and to get further support if you need it.
To help, GOV.UK guidance on mental health and wellbeing during coronavirus (COVID-19) is now available. This provides advice on how to look after your mental health and wellbeing at this time, including how to connect with and support others, manage your feelings and daily routine and where to find support.
If you need support with your mental health and wellbeing or someone to talk to, please call your GP or contact:
Call 999 if you or someone you know experiences a life-threatening medical or mental health emergency.
Visit our health and wellbeing section for advice on:
Protecting everyone in Westminster is our utmost priority, particularly the most vulnerable. We are working closely with our social care teams to offer advice and support and ensuring care home staff and residents have access to testing. Contact care homes directly for local policies, such as visiting arrangements or contact your social care provider for further information.
If you are an older person, these schemes allow you to stay in touch over the phone, either through regular one-to-one chats or as part of conversation groups.
Taxicard is a scheme that helps London residents with serious mobility or sight impairments to get around. During the COVID-19 crisis, London Councils are varying the rules of the scheme, to allow members to use the subsidy to help them while staying at home. The changes will allow drivers to pick up and deliver essential supplies for members, or allow friends and family to travel on their behalf.
More information on getting or using a Taxicard are available on the London Councils website.
There are lots of apps that help you keep in touch with people, including WhatsApp from your phone, FaceTime from your iPhone or iPad, and Skype, Zoom, Houseparty and Google Hangouts which work on all devices.
If you have a tablet, phone, eBook reader or computer, you do not need to go out to your local library to borrow a new book or magazine to read.
Whilst you cannot visit any Zoos in person, you can now bring the Zoo to your screen. A number of zoos around the world are broadcasting live footage from their animal enclosures. Here’s a few:
Self-isolation may be a good time to learn a new skill or keep up with an already existing one. Learning languages can both enrich your mind and allow you to connect with others around the world.
There are a range of apps available on your mobile app store and many are also available for use on desktops and other devices. Go to your app store and type ‘languages’ in the search bar.
Westminster City Council is committed to working in partnership with the borough’s care homes who have a vital role to play in protecting vulnerable people during the COVID-19 pandemic. This letter and implementation plan sets out at high level the support arrangements that are currently in place locally to support care homes to protect their staff and residents.
Coronavirus guides are available in other languages on GOV.UK. This covers government advice on shielding, staying at home, and for contacts of people with confirmed coronavirus (COVID-19) infection who do not live with the person.