Contact us using a British Sign Language interpreter

British Sign Language users can contact us using a British Sign Language interpreter through the InterpretersLive! service, provided by Sign Solutions. The service is available 7 days a week, 365 days per year. 

1. How to access the InterpretersLive! service

Android, Mac or Windows device users

If you use  either an Android, Mac or Windows device you can call us by using the link below.

No personal information is needed and there is no need to download an app.

Call InterpretersLive!

iPad or iPhone users

If you are using an iPad or iPhone you will need to download the Starleaf app from the Apple app store. 

Download Starleaf

If you choose to download the Starleaf app onto your device, your personal details are not stored.

2. How to use InterpretersLive!

 

Video transcript

Minimum Requirements

This service is accessible on Windows supported devices and Apple Mac.

Operating system:

Windows 10, Windows 8, and Windows 7 Service Pack 1 (all require .NET framework 4.6 or later)

  • macOS 10.11 or later or iOS 9 or later. 
  • Android 4.4 or later
  • iPhone 4s or later; iPad 2 or later
  • internet connection: StarLeaf recommends download and upload speeds of 1.0 Mbit/s for High Definition video conferencing. Content sharing and/or video functionality might be restricted at speeds below 384kbps

3. Support and troubleshooting

If you are having difficulties connecting to the InterpretersLive! Service try watching our troubleshooting guide or alternatively, read the video transcript.

Please note: if you have less than 120kbps available the call will be audio only. The minimum requirement for video calls is 192kbps. 

If you are having problems accessing the app please watch our download guide or read the video transcript.

Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

If you wish to make a complaint, please follow the guidelines, alternatively you can view the video transcript.

If you want the organisation you are contacting to be able to call you back then you will need to download the app and contact us on interpreterslive@signsolutions.uk.com to advise that you wish to be added to our directory so hearing people can contact you via a BSL video interpreter.

Privacy

Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained. View the full privacy policy.

Last updated: 24 April 2020