British Sign Language users can contact us using a British Sign Language interpreter through the InterpretersLive! service, provided by Sign Solutions. The service is available 7 days a week, 365 days per year.
If you use either an Android, Mac or Windows device you can call us by using the link below.
No personal information is needed and there is no need to download an app.
If you are using an iPad or iPhone you will need to download the Starleaf app from the Apple app store.
If you choose to download the Starleaf app onto your device, your personal details are not stored.
This service is accessible on Windows supported devices and Apple Mac.
Windows 10, Windows 8, and Windows 7 Service Pack 1 (all require .NET framework 4.6 or later)
Please note: if you have less than 120kbps available the call will be audio only. The minimum requirement for video calls is 192kbps.
Alternatively, contact Sign Solutions for further help or to provide feedback on the service.
If you wish to make a complaint, please follow the guidelines, alternatively you can view the video transcript.
If you want the organisation you are contacting to be able to call you back then you will need to download the app and contact us on firstname.lastname@example.org to advise that you wish to be added to our directory so hearing people can contact you via a BSL video interpreter.