Council tenants (CityWest Homes)

Pay your rent

Established in April 2002, CityWest Homes manages Westminster City Council's 22,000 homes. 

At the last inspection, CityWest Homes was awarded a three star (excellent) rating with excellent prospects for improvement by the Audit Commission, the second time it has received the top possible rating.

To ensure tenants and lessees continue to receive a high-quality service, in late 2014 Westminster City Council commissioned independent consultancy Altair to carry out a review of its housing management options. Read the full report (PDF, 1.2MB)

Contact details

For more information on CityWest Homes, please visit the CityWest Homes website or contact:

  • CityWest Homes, 21 Grosvenor Place, London SW1X 7EA
  • telephone: 020 7245 2000
  • fax: 020 7245 2024

For press or media enquiries, please contact the CityWest Homes Communications Team on 020 7245 2542 or

Housing repairs for council tenants

If you are a CityWest Homes tenant and need a housing repair, call our repairs call centre on 0800 358 3783 or 020 7245 2990 Monday to Friday between 8.30am to 5pm.

Outside of these hours, you can call 020 7286 7412. This service is for emergency jobs where there is danger to people or property. 

Report a repair

Last updated: 28 June 2017
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