Coronavirus infections are increasing. Keep safe by washing your hands, covering your face and keeping space. If you have symptoms, please get tested. Learn more about controlling the spread of coronavirus

Complaints against Councillors

Councillors are elected to represent the constituents of their ward. Councillors should conduct themselves in a way that is beyond reproach. Councillors must comply with our Code of Conduct. However, if you believe that a councillor has broken the Code of Conduct, this page explains how to make a complaint and how your complaint will be dealt with.

View our Members Code of Conduct

Making a complaint

If you wish to make a complaint, please complete the Councillor complaints form (DOC, 109KB) and return it by either:

  • email: Reuben Segal at (Head of Committee and Governance Services)
  • post: The Monitoring Officer, Legal Services, 64 Victoria Street, London, SW1E 6QP

Please provide all the details requested on the complaint form. We will acknowledge receipt of your complaint within five working days and will keep you informed of the progress of your complaint. It is important to remember that complaints must be submitted within 3 months of the action complained of.

We will consider each complaint received and will decide, based on the information given, whether it can be resolved informally or requires formal investigation.

Under Section 28 of the Localism Act 2011, councils must have in place “arrangements” under which allegations that a Member or co-opted member of the Council, or of a Committee or Sub-Committee of the Council, has failed to comply with the Code of Conduct can be investigated and decisions made on such allegations.

Arrangements for Dealing with Complaints Alleging a Breach of the Members Code of Conduct (PDF, 109KB)

Last updated: 12 March 2020