Community and voluntary organisation support

Westminster Connects has been created to connect volunteers with those in need of help during the coronavirus outbreak.  We’re working with organisations across Westminster in order to respond to the needs of our residents.

Below you will find a list of local, community-led and national organisations that are able to provide support services during this time.  You can also contact the Westminster Connects team by emailing westminsterconnects@westminster.gov.uk phoning 020 7641 1222 (8am to 10pm, seven days a week) or by visiting here.

1. Community organisations

COVID-19 (coronavirus) mutual aid and community volunteer groups are self-organised groups that support and help people in their communities. Members of these groups are volunteers that can provide help such as buying essential items, posting mail, dog walking and providing support over the phone.

There are now thousands of local groups across the country. Below is a list of the groups that have been set up in Westminster. Please visit www.covidmutualaid.org/local-groups/ for the latest information.

Please be aware these groups are not set up or managed by the council or partner organisations.

Name Location Further information
Bayswater Mutual Aid Group Bayswater

Facebook

Nextdoor

Churchill Ward Mutual Aid Group Churchill WhatsApp
Fitzrovia and Marylebone Mutual Aid Group Fitzrovia and Marylebone WhatsApp
Help the Elderly – Delivery of food and prescriptions to the elderly London Website
Knightsbridge and Belgravia Mutual Aid Group Knightsbridge and Belgravia WhatsApp
Lancaster Gate Mutual Aid Group Lancaster Gate Nextdoor
Little Venice Mutual Aid Group Little Venice Facebook
Marylebone Association Marylebone Facebook
Pimlico Covid-19 Mutual Aid Group Pimlico Facebook
Queens Park Mutual Aid Group Queens Park

Facebook

WhatsApp

Soho/Covent Garden Mutual Aid Group Soho/Covent Garden

Facebook

WhatsApp

Tachbrook Mutual Aid Group Tachbrook WhatsApp
Vincent Square Mutual Aid Group Vincent Square WhatsApp
Warwick Ward Mutual Aid Group Warwick

Facebook

WhatsApp

West End Ward Mutual Aid Group West End Facebook
Westbourne Ward Westbourne

Nextdoor

WhatsApp

Westminster Covid-19 Mutual Aid Westminster Website

2. Local Westminster organisations

Organisation Category of support Offer of support Operational location
Abbey Community Association Emotional wellbeing support, multilingual support

Remote wellbeing and mental health activities, telephone support for those who are isolated, and advice on benefits and government support

Phone: 020 7222 0303

Email: enquiries@theabbeycentre.org.uk

South Westminster
Age UK Westminster Social isolation/emotional wellbeing support, financial support/guidance

A telephone Befriending Service / Social Connection

Phone: 0203 004 5619 (information and advice support – 10am – 4pm)

All of Westminster
BME Health Forum Multilingual support, emotional wellbeing support Deliver emotional wellbeing support in Farsi, Arabic, Bengali/Sylheti, Spanish, Somali through a telephone service. Able to offer Kurdish, Amharic, French and Tigrinya if needed Non-English speakers in Westminster
Cardinal Hume Centre Advice and support Advice over phone/email on housing and welfare benefits South Westminster
Citizens Advice Westminster Financial support and guidance/multilingual support Able to provide information and advice and signpost clients where possible over the phone and on email All of Westminster
Paddington Development Trust Food provision/distribution, social isolation/emotional wellbeing support/telephone befriending, financial support/guidance, multilingual support Support for hard to reach residents and support for small businesses All of Westminster
The Mosaic Community Trust General support Phone based support to identify symptoms of Covid-19 and understand the guidance. Physical support to carry out tasks and access services BME women in North Westminster
Third Age Counselling Emotional wellbeing support Support offer to people over the age of 50 through telephone counselling Westminster residents over the age of 50
Queens Park Group Food provision To provide food packs, for breakfast items and fresh ingredients to locals in need Queens Park, Westminster

3. London and national organisations

Organisation Category of support Offer of support
Alzheimer’s Society Dementia support

Information and support for people affected by dementia

Helpline: 0300 222 11 22

Dementia Society Dementia support

Information for families looking after someone living dementia

Helpline: 0800 888 6678

Pharmacy2U Prescription delivery Free delivery on all NHS prescriptions to any UK address
British Red Cross Food and medicine delivery, social isolation Help with food deliveries and medication and support with social isolation
Samaritans Mental health support

If you are having a difficult time and would like to speak to someone, then the Samaritans offer a free helpline, email and letter service

Free helpline: 116 123

Shelter Housing advice

Support and advice on housing related issues including mortgage and rent payments and eviction rights

Shine Fuel and energy

Offers a dedicated helpline and affordable warmth interventions to ensure households get the help they need to reduce utility bills, tackle energy debt and ultimately stay well and warm

Helpline: 0300 555 0195

Text: 078 0000 6143

Last updated: 26 March 2020