Care and support is changing

On April 1 2015 three national changes to care and support were put in place through the Care Act.

The changes may affect you if you:

  • receive care and support
  • support someone as a carer
  • are planning for future care and support

What's changed?

More changes to the way people pay for care and support will be introduced in 2016. These will protect people with the highest needs from facing unlimited costs, and provide more financial support to people with modest means. Changes include:

Register for updates

Register for our Care Act enewsletter for updates on how the changes will affect you, and details of Care Act events. Please email rsvp@westminster.gov.uk and include your name and address.

Care Act Q and A event

Find out more about how the Care Act will affect you at an informal Q and A session on Monday 18 May, 6.00pm to 7.30pm at Westminster City Hall.
To register please email rsvp@westminster.gov.uk or call 020 7641 6194.

Future events

Future events will take place in north and south Westminster so if you are unable to make this date or location but are interested in attending a future event please let us know by emailing rsvp@westminster.gov.uk or calling 020 7641 6194.

Contact us

Please speak to your care manager to find out how the Care Act will affect you.

If you are a carer please contact Carers Network who provide information, advice and care services on behalf of the council.

Telephone: 020 8960 3033
Email: info@carers-network.co.uk

Changes from April 2015

National level of care and support needs

The way care and support needs are assessed has changed, meaning that decisions made about the help you receive will consider your wellbeing and what is important to you and your family.

For the first time, there is a national level of care and support needs that all councils will consider when we assess what help we can give to you. This may result in you being eligible for care and support, and will make it easier for you to plan for the future.

Whatever your level of need, we will be able to put you in touch with the right organisation to support your wellbeing and help you remain independent for longer.

Support for carers

In England, millions of people provide unpaid care or support to an adult family member or friend, either in their own home or somewhere else.

Caring for someone covers lots of different things, like helping with their washing, dressing or eating, taking them to regular appointments or keeping them company when they feel lonely or anxious.

If this sounds like you, changes to the way care and support is provided in England mean you may be able to get more help so that you can carry on caring and look after your own wellbeing.

Find out more about the support available for carers in Westminster.

Deferred payment agreements

From April 2015 deferred payment agreements are available across England.

This means that people should not have to sell their homes to pay for care, as they have sometimes had to do in the past.

A deferred payment agreement is an arrangement with the council that will enable some people to use the value of their homes to pay for their care. If you are eligible, we will help to pay the care home bills on your behalf. You can delay repaying us until you choose to sell your home, or until after your death.

Changes from April 2016

Cap on care costs

At the moment there is no limit to what care and support can cost, and this means that people with very high care needs may have to pay expensive bills. But from April 2016 there will be a new form of protection from unlimited costs. This protection is called the 'cap on care costs'.

It means that no one will have to pay more than £72,000 towards the care element of the costs of meeting their eligible needs in their lifetime, and many people will pay much less. This applies to people funding their own care and support, as well as those helped by the council.

Extended financial support

Alongside the cap on care costs, extended financial support will ensure that more people are eligible for help with care and support costs. The council will assess your finances and we may be able to offer extra help if you cannot afford to pay. Most people will still have to contribute something towards the cost of their care and support.

As part of the 2016 changes, we will provide more financial help for those who need it and people with modest means will benefit too. Currently, only people with less than £23,250 in assets and low incomes can get help with their care and support costs.

The changes will mean that people with £118,000 worth of assets or less, could be eligible to receive financial support if they need to move to a care home. The amount they receive will depend on an assessment of their finances and personal circumstances. We will look at what assets and income a person has and decide how much they can afford to contribute towards the cost of their care and support.

For more information on the Care Act, visit the People First website.

Frequently Asked Questions


Last updated: 4 January 2017
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