We are committed to providing high quality services for local people and your views are important to us.
If you are receiving social care services, perhaps because of a disability or physical frailty, you may depend on us a great deal.
See below to find out how to inform us if you are unhappy with the service you've received from Adult Services, or how to get in touch to thank us for great service.
To make a complaint about the service you've received, please see our complaints procedure.
Alternatively, you can:
It is also useful for us to hear from you when we get things right. Your compliment will help us to be sure we are delivering services of the highest standard.
Please get in touch by:
The customer feedback team will provide you with a helpful service ensuring that there is no impact on your current service provision or any future decision about the service you receive.
To ensure this, we will:
To find out more, please see our Adult Social Care complaints report (2011 – 2012).