Please browse through the steps in this guide to find out more about making accident and insurance claims against the council.
If you are a third party solicitor and wish to submit a new Employer's Liability (EL), Public Liability (PL) or Road Traffic Accident (RTA) claim against the council through the claims portal, the council's portal code is: G01066
If you are a claimant in person and wish to make a liability claim against the council please submit a letter of claim to the council’s Insurance team at firstname.lastname@example.org or Insurance Section, 3rd Floor, Town Hall, Hornton Street, London, W8 7NX.
The information needed in a letter of claim is defined in law and should include the following information:
Before making a claim for compensation against the council please note the following:
Please include as much information as possible and include any photographs or maps of the location. It’s your responsibility to prove your loss against the council; vague or incomplete information or failure to identify the exact location of a slip or trip claim will prevent legitimate investigation and will result in your claim not being accepted as meeting the Ministry of Justice: Pre-action Protocols. The more information you provide the council, the easier it will be to investigate and reach a decision of liability.
Please note that failure to provide sufficient information in your letter will result in it not being considered a letter of claim.
If you are a Westminster residential leaseholder and wish to make a claim on your buildings insurance, please refer to the CityWest Homes website.
If you are a Westminster commercial property leaseholder and wish to make a claim, please contact the council’s commercial property insurers, Protector Insurance, quoting policy ref 549801:
For all other queries relating to insurance claims, please contact the council’s insurance section: