Buildings insurance claims
As a council tenant, the council is responsible for your building insurance and part of your service charge covers this cost.
Your building is insured under policy number 3120763 with Protector Insurance.
You must take all reasonable steps to minimise loss or damage to all insured property including keeping the buildings in a good condition and state of repair.
On the happening of an event, which could give rise to a claim under this policy, you shall immediately notify your insurer with particulars and proofs as may be reasonably required, with full details to be provided within 30 days (7 days in respect of riot, civil unrest, strikes, labour or political disturbances or malicious persons).
The Police must be notified as soon as possible in the event of theft, malicious damage or riot.
For full details on what the policy covers, excludes and other general information on excess and payment limits please read the Policy Wording and Summary of Cover.
How to make a claim
If you wish to make a claim on your buildings insurance, please contact Sedgwick International UK, claims administrators on behalf of Protector Insurance l, quoting policy number 3120763.
Sedgwick International UK are Chartered Loss Adjusters and Claims Handling specialists.
You can submit a claim via email to [email protected] or via post to the address below. If the matter is urgent please telephone them on 0161 823 1912, which is answered 24 hours a day.
Sedgwick International UK, Oakleigh House, 14-16 Park Place, Cardiff CF10 3DQ
If the incident date of claim was before 1 April 2024, please contact please contact [email protected] or telephone 029 2029 3964, quoting policy number 3120763.
Home contents insurance
We strongly recommend that you organise your own contents insurance to protect your belongings and to cover damage to your possessions. We do not insure your furniture, belongings or decorations against theft, fire, vandalism or burst pipes.
Westminster City Council offers a home contents insurance policy specifically designed for tenants and leaseholders with Aviva Insurance.
More information about home contents insurance.
Commercial property insurance
If you are a Westminster commercial property leaseholder and wish to make a claim, please contact the council’s commercial property insurers, Protector Insurance, quoting policy ref 549801:
Telephone: 0161 274 9077
Email: [email protected]
Post: Protector Insurance, 7th Floor, 3 Hardman Street, Manchester, M3 3HF