Suspensions

Refunds

If you no longer require a suspension or if you have completed your work earlier than expected, you may be entitled to a full or partial refund

Full Refund

1.  A full refund will only be issued in the following circumstances:

(i) The suspension sign was not erected due to an error on the part of the City Council and the City Council was notified but did not or could not take action to allow the planned work to go ahead.

(ii) If the suspension is cancelled by the customer in advance of the suspension being put in place.

(iii) If the police cancel a suspension for security reasons.    

2.   Refunds are either made to the credit/debit card used to pay for the suspension OR paid by BACS (bank transfer) if the original payment was made by cheque, in which case customers must provide their bank details. 

Partial Refund

If the customer has paid for a suspension for longer than becomes necessary (e.g. customer has paid for 10 days, but finished the work after 5 days) the customer is eligible for a refund for the days that were not needed.

1.  A refund is calculated based on the number of bays multiplied by the number of  full un-used days remaining (minus admin fee as below). 

2.  An administration fee of £20.00 per bay only is withheld.

3.  Westminster must be notified by 2pm the day before the bay is not needed.  The customer should call the Suspensions Team on 020 7641 6850 between 08.30-14.00 Monday to Friday.

4.  Refunds are either made to the credit / debit card used to pay for the suspension OR paid by BACS (bank transfer) if the original payment was made by cheque, in which case customers must provide their bank details.