Informal Challenges
Up to 28 days: You can make an informal challenge at any time within the first 28 days after the Penalty Charge Notice (PCN) has been issued.
Up to 14 days: We advise you to make a challenge within the 14 day discount payment period. This means that if your challenge is rejected, you will still be able to pay the PCN at the 50% discounted rate. If your challenge is successful, the PCN will be cancelled and no further action will be necessary.
NOTE: You do not need to pay the charge at the time of making an informal challenge.
There are two ways to make your informal challenge:
1. Online
Please complete our online challenge form ensuring that you submit the PCN number and your full address. We will respond to you in writing by post.
2. By Post
Alternatively, you can make a challenge in writing to the address below. Please allow sufficient time for us to receive and consider your challenge.
Parking Services, PO Box 396, Warrington, WA55 1EL
What happens next?
You will receive a response to your challenge advising you of the outcome. If your challenge is accepted, you do not need to pay anything and the case will be closed. However, if it is rejected, you will be given an opportunity to pay the the PCN within 14 days of the date of the response or, if you remain dissatisfied with the decision, the next stage of the challenge process is to make a formal representation.
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