Our commitment to you

We want to make sure that our approach to enforcement is firm but fair. To do this our "Firm, Fair and Excellent" Mission Statement detailed below outlines how we strive to deliver the best possible service to our customers.

"Firm"

• Our aim is to consistently and effectively enforce against parking contraventions.

"Fair"

• We are committed to delivering a parking service that gives motorists the best possible opportunity to comply with parking rules and regulations.

"Excellent"

• We wish to provide the blueprint parking service to which other authorities aspire.