City of Westminster

Fees & charges

Most things that you can get from Westminster Libraries are FREE! You don't have to pay anything...

  • to join,
  • to borrow books,
  • to use reference materials,
  • to ask questions or
  • to use the Internet and most other computer facilities.

However, there are charges for some 'extra' services (eg: research), for some facilities for which the libraries incur an ongoing cost (eg: photocopying & printing) and for practices that could inconvenience other customers (eg: returning borrowed items late).

Click on the links to take you to the relevant section:

Reservations | Overdue items | Loss or damage | Photocopying, printing & faxing | Rental of audio-visual materials | Hire or sale of equipment / facilities | Special memberships & subscriptions | Research, consultancy & talks | Concessionary rates

Reservations

ServiceCharge

Reservations

Request cards processed by staff:

  • Standard £1.50 (with ResCard £1.20)
  • Concessions £75p (with ResCard 60p)

Self-service reservations:

  • Standard £1.00 (with ResCard 80p)
  • Concessions 50p (with ResCard 40p)

Items sourced from the British Library or university libraries: an additional £13.00

Reservation of periodical articles:

  • Standard: £1.00 + 10p per page
  • ResCard: 80p + 8p per page
  • Concessions: 50p  + 10p per page
  • Concession and ResCard: 40p + 8p per page

Periodicals sourced from the British Library: £7.00


  • Children under 16: free
  • Young people aged 16-17 reserving items for homework: free
  • Reservations of selected DVDs at premium, standard and concessionary rates
  • Audio materials to users registered blind/partially sighted and Home Library Service customers: free

 

Overdue items

ServiceCharge

Overdue charges

  • Standard: 25p per day
  • Young Adults age 15-17: 5p per day
  • Children and young people aged under 15: Exempt
  • Language courses costing more than £100: £1 per day to a maximum of £20 (standard), £5 (concessions)
  • Young Adults age 17-18: £2.00
Maximum overdue charge
  • £10.00 per item (standard)
  • 15-17 year olds : £2.00 per item
Notification Charge
  • £1.00 per adult notice
  • 40p per child's notice
  • Text and e-mail notifications: free of charge.

 

Charges for lost cards and items

ServiceCharge

Lost membership card

  • Adults: £3.00 per card replaced
  • Children and Young people: (Under 14 years of age)

    £1.00 per card replaced
Lost identifiable items (excluding DVDs)

Full replacement price if 'in print'.

If not in print:

  • if the item has been in stock up to 2 years: full replacement price
  • in stock 2-5 years: 75% of full replacement price
  • in stock over 5 years: 50% of full replacement price.

Minimum charge: £7.00

  • Linguaphone cassettes: £20.00 per cassette to maximum of replacement price of set (if individual tapes not available)
  • Other language course cassettes: £10.00 per cassette to maximum of replacement price of set (if individual tapes not available)
  • Talking book cassettes: £10.00 per cassette to maximum of replacement price of set
Lost identifiable DVDs
  • Full purchase price
  • Minimum charge: Adults' items: £7.00; Children's items: £7.00
Damaged items
  • Full replacement cost
Lost unidentifiable items
  • Adult hardback books or recordings: £10.00
  • Children's items: £4.00
  • Paperbacks: £4.00
  • Videos/DVD's: £18.00
Items belonging to other institutions
  • Full cost of recovery (including any penalty or administrative charge levied by the institution) plus £10 Westminster administrative charge

 

Photocopying, faxing and printing charges

ServiceCharge
Photocopying done by customers

Black & white:

  • 10p per page (A4)
  • 20p per page (B4/A3)

[cost of Cashcard copies - only at Information Services sites: Card costs 50p plus £2 of copies, future recharged card price of 9-18p per copy]

Colour:

  • £1.00 per page (A4)
  • £1.50 per page (B4/A3)

[cost of Cashcard copies - only at Information Services sites: Card costs 50p plus £2 of copies, future recharged card price of 90p/£1.35 per copy]

Photocopying done by staff for customers
  • Black & white:

    - 30p per page (40p at Westminster Reference Library, Marylebone Information Service and Archives) with minimum charge of £2.50 plus £2.50 per item handling charge
  • Colour:

    - £2.00 per page (£3.00 at Westminster Reference Library and Marylebone Information Service) with minimum charge of £2.50 plus £2.50 per item handling charge
  • Standard concessionary rates apply
Printing from microforms
  • Microform - as scans are now go onto computer from the microform reader the cost of printing has become the same as that of printing from a computer; 15p per page.
Printing from CD-ROM/Internet
  • 15p per sheet (Black & White)
  • 40p per sheet (Colour)
  • Standard concessionary rates apply
Fax transmission and receipt

Transmission:

  • All faxes cost £1.50 for the first page (£1.20 with ResCard) and £1.00 per subsequent page (80p with ResCard) for both transmission and receipt. There are no concessionary rates and no additional charge for faxing abroad.

 

DVDs, CDs, videos, language courses, talking books, orchestral sets, computer games

ServiceCharge
Music recordings (subscription)

Annual, all libraries

  • £25.00 pa (8 items at a time) (£20.00 ResCard)
  • Concessions: Half standard rate (£12.50)
  • £10.00 Concession and ResCard
  • Users registered as blind/partially-sighted and Home Library Service customers: free

Quarterly, all libraries

  • £8 standard rate (8 items at a time); £6.40 with a ResCard
  • £4 concession and £3.60 ResCard and concession
  • Users registered as blind/partially-sighted and Home Library Service customers: free
Music recordings loans (pay as you borrow)

All sites, no differential for boxed sets:

  • Standard: 80p (60p ResCard)
  • Concessions: Half standard rate (40p)
  • Concession and ResCard: 30p
  • Users registered as blind/partially-sighted and Home Library Service customers: free
Talking books
  • Standard: £1.00 per item for 3 week loan (80p ResCard)
  • Concessionary rate at half standard price.
  • Users registered as blind/partially-sighted Home Library Service customers and over-60s: free
Hire of language courses
  • Standard: £2.20 per set (6 week loan) (£1.60 ResCard)
  • Concessions: half standard rate
  • English language courses: Free (3 week loan)
  • Users registered as blind/partially-sighted and Home Library Service customers: free
Online language courses
  • Standard: £5.00 for 12 weeks access (with ResCard £4.00)
  • Concessions: £2.50 for 12 weeks access (with ResCard £2.00)

Online English courses: free

DVD Subscriptions

Quarterly, all libraries

  • £30 standard rate (2 items at a time)

    (£24 with ResCard)
  • Concessions: £15 (£12.50 with ResCard)
Video and DVD loans

(Standard indicative charges - varying loan periods)

  • New release features: £2.50 (£2.00 ResCard)
  • Features: £2.00 for 1 week (£1.60 ResCard)
  • TV series (1-4 disks): £2.50 per week (£2.00 ResCard)
  • TV series (4+ disks) £4.00 per week (£3.20 ResCard)
  • Instructional: £1.00 per week (80p ResCard)
  • Children's: £1.00 per week (80p ResCard)
  • Language courses: £2.20 per 6 weeks (£1.80 ResCard)
  • English language courses Free
Computer Games
  • £2.00 - Standard rate for 1 week loan (£1.60 ResCard)
  • Concessions / Youth Passport: half standard rate (£1.00)
Orchestral sets loans
  • Short piece hire: £15 p.m. (£12 ResCard)
  • Medium piece hire: £20 p.m. (£16 ResCard)
  • Long piece hire: £25 p.m. (£20 ResCard)
  • Extra long piece hire: £30 p.m. (£24 ResCard)
  • Lost part replacement charge: £10

 

Room hire, window hire, notice boards, computers, headphones, cassette player hire, memory sticks and bags

ServiceCharge

Room hire at Mayfair Library (discretionary)

  • Small Room: Hourly - £35.00 / Half day - £80.00 / Full day - £140.00 
  • Large Room: Hourly - £55.00 / Half day - £140.00 / Full day - £230.00 

All bookings outside the hours of 10.00am - 7.00pm on weekdays and 10.00am - 2.00pm on Saturdays and Sundays will be subject to a £15.00 per hour security charge (£30.00 minimum)

Equipment Charges:

  • Overhead projector: £30 + VAT
  • Data Projector: £60 + VAT
  • Video: £30 + VAT
  • Flipcharts per chart: £10 + VAT
  • Refreshments - charge on request 
Room hire at Church Street Library (discretionary)
  • Small meeting rooms: Residents Associations, voluntary & community organisations: £10 per hour; Statutory organisations: £15.00 per hour; Commercial organisations: £20.00 per hour
  • Community Space: Voluntary & community organisations with <2 staff: £10.00 per hour; Voluntary & community organisations with >2 staff: £15.00 per hour; Statutory organisations: £25.00 per hour; Commercial organisations: £30.00 per hour
Meeting Room hire at Archives Centre (discretionary)

Standard rates:

  • Morning session £245
  • Afternoon session £245
  • All day £355

Other hours may be arranged by negotiation

Reduced rates for bookings by WCC, school or adult education use or by Westminster Local History Societies:

  • Morning session £205
  • Afternoon session £205
  • All day £310

20% discount if 5 or more bookings are made at the same time.

Booking cancellations must be made and confirmed in writing. Cancellation less than 12 working days before the date of hire will be charged at the full rate.

Equipment hire:

  • Laptop hire: £100 + VAT (£80 ResCard)
  • LCD projector: £100 + VAT (£80 ResCard)
  • TV/Video: £60 + VAT (£50 ResCard)
  • Tea/coffee/biscuits/water/ orange juice per person: £2.00 + VAT

Art Space Hire at Westminster Reference Library (discretionary)

£80 per week (£64.00 ResCard), plus 15% commissions on all sales

Community noticeboards

  • £1.50 per advert per week (£1.20 ResCard)
Computer use
  • Free one hour per day but all users must be library members
  • Additional time: £1 per hour pro rata (minimum charge 25p per charged booking)
Memory sticks

USB Memorysticks:

  • 2GB - £5.99 each
  • 4GB - £7.99 each

Charge may change in accordance with any variation in the supply cost

Headphones (discretionary)
  • Single set: £1.50

Charge may change in accordance with any variation in the supply cost

Bags (discretionary)
  • Plastic bags: 10p
  • Fair trade cloth bags: £2.00 (£1.60 ResCard)
Cassette player hire (Home Library Service only)
  • Up to £10 per annum

 

Other types of membership

ServiceCharge
Visitor's Subscription membership
  • £10 per month (2 books at a time)
Chinese Library Subscription Service
Friends of Archives membership
  • Individual: £14
  • Joint (2 people at the same address): £22
Local History Network membership (for societies)
  • £25

 

Research, training, advice, talks etc.

ServiceCharge
Research (where available)
Archives talks & guided tours

Standard rates:

  • Given at the Archive Centre: £80 + VAT (£64 ResCard)
  • Given outside the Archive Centre: £120 + VAT (£96 ResCard)
  • Guided tours of the Archive Centre: £80 + VAT (£64 ResCard)

Reduced rates for bookings by WCC, school or adult education use or by Westminster Local History Societies:

  • Given at the Archive Centre: £60 + VAT (£48 ResCard)
  • Given outside the Archive Centre: £90 + VAT (£72 ResCard)
  • Guided tours of the Archive Centre: £60 + VAT (£48 ResCard)

Tea/coffee/biscuits/water/juice: £2.00 + VAT per person per serving

Training, advice, consultancy, talks, reminiscence sessions etc. [beyond statutory service]
  • Negotiable subject to full cost recovery

Concessionary rates

Concessionary rates at 50% where applicable are currently available to:

Westminster residents who are 60 or over

Westminster residents currently receiving any of the following benefits:

  • Income Support
  • Working Tax Credits
  • Housing Benefit
  • Jobseeker’s Allowance

Any library users (regardless of residence) claiming:

  • Incapacity Benefit
  • Severe Disablement Allowance
  • Attendance Allowance
  • Disabled Tax Credits
  • Disability Living Allowance

Appropriate documentary proof is required each time concessions are claimed. The Director of Libraries is authorised to modify concessionary eligibility rules for Libraries and Archives in line with any variation in the benefit system. From April 1996 concessionary rates were also offered to under 18's on the loan of music recordings and this will continue.

My Westminster ResCard, Youth Passport, Senior Passport and WCC StaffCard holders are offered a 20% discount on many charges. This discount is rounded down where appropriate in order to present customers with clearer and more convenient pricing.

Visually impaired customers now receive better customer service by the removal of the requirement to produce, on every visit to the library, documentary proof of eligibility for exemptions. The concession status is now added to the computer system on enrolment (or on production of documentary proof) and this removes exempt charges automatically.  The exemptions include charges such as reservations for audio items and loan of music recordings and talking books.

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