Complaints, Reviews and Service Improvement
Here you will find information about what to do if you are unhappy with the service you have received or if you disagree with a decision made about your case.
Also, find out how you can help us to improve the Housing Options Service, by getting involved with the Service Improvement Group.
Click on the links in the left hand column to find out more.
Report housing fraud
Help us prosecute fraudsters - how to report a fraud if you suspect someone is claiming housing when they shouldn't be.
I disagree with a decision made about my case and want a review
If you disagree with our decision you can ask us to review (reconsider) it. Find out how here.
I have received poor service and want to complain
If you have received poor service, you have the right to complain. Find out how.
Independent Advice Agencies
Find links to various independent advice agencies in Westminster, who may be able to help you with your housing problem.
Service Improvement Group
The Service Improvement Group is a friendly, innovative group that meets regularly with officers from Westminster City Council and the Housing Options Service to discuss ways to improve services for people in housing need. Get involved here.
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2013 Westminster City Council.Contact the councilT: 020 7641 6000E: info@westminster.gov.uk