Here you will find information about what to do if you are unhappy with the service you have received or if you disagree with a decision made about your case.
Also, find out how you can help us to improve the Housing Options Service, by getting involved with the Service Improvement Group.
Click on the links in the left hand column to find out more.
Help us prosecute fraudsters - how to report a fraud if you suspect someone is claiming housing when they shouldn't be.
If you disagree with our decision you can ask us to review (reconsider) it. Find out how here.
If you have received poor service, you have the right to complain. Find out how.
Find links to various independent advice agencies in Westminster, who may be able to help you with your housing problem.
The Service Improvement Group is a friendly, innovative group that meets regularly with officers from Westminster City Council and the Housing Options Service to discuss ways to improve services for people in housing need. Get involved here.
Whatever your interest, Westminster City Council welcomes and encourages you to get in touch with suggestions for improvements to the site. Please tell us how useful this page was to you.