Welcome to the Housing Options Service
Contact the Housing Options Service for housing advice and information about making an application for housing, homelessness prevention and Choice Based Lettings queries. Our friendly officers will be pleased to help you.
101 Orchardson Street
View a map.
Nearest Tube: Edgware Road (District, Circle and Hammersmith & City lines), Marylebone (Bakerloo line)
Plan your journey to HOS by public transport using Transport for London's Journey Planner.
10:00am to 4:00pm Monday-Friday
12.00pm (Midday) to 4.00pm (Last Wednesday of each month)
Language and translation services
Westminster is a diverse borough, where many different languages are spoken. Staff at HOS speak approximately 20 languages and so we often have someone available who can speak your language. If we do not have an available member of staff to translate for you, we will call Language Line.
We can also translate our documents and letters for you. Please tell us your name, address and first language, plus which document you need translating and we will send this to you.
Braille and large print
Printed information is available in large print and braille on request.
British Sign Language
BSL service available.
||Access to the main reception is via wide automatic doors. Entrance is ramped and wheelchair accessible from the street. Low counter at reception.|
||Wheelchair accessible lift available to interview rooms above the ground floor.|
There is level access on the ground floor to the wheelchair accessible toilet.
There is level access to the interview rooms on the ground floor.
||There is an induction loop at reception and in the interview rooms.|
||Registered assistance dogs are welcome.|
Existing Westminster Council tenant?
If you are already a Westminster Council tenant and want to report a repair, discuss your rent account or ask about any other housing management issue, please contact City West Homes.
Report housing fraud
Help us prosecute fraudsters - how to report a fraud if you suspect someone is claiming housing when they shouldn't be.
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