Making a complaint

If you have a problem that is not sorted out you have the right to make a complaint.

Making a complaint is not difficult and you will not be treated any differently because you have made a complaint.

Talk to the complaints team, or ask someone you trust to contact the service for you.

 Children's & Adults' Complaints Team

 16th Floor, City Hall, 64 Victoria Street, London, SW1E 6QP

Tel: 020 7641 3482

Fax: 020 7641 1900

Textbox: 020 7641 8222

Online form

If you are under the age of 24 and receiving assistance from Children Young People and Families Service (CYP) the Children's Rights Officer can also help you to make a complaint. 

Westminster Children's Rights Service

Free phone: 0500 235 844

For more information on services that can offer help and support