How do I get these services?
Before we can arrange social services for you, you will need to have an assessment of your needs, either at home or in hospital before you return home. An assessment involves you and a member of our social care staff.
At the assessment, we will:
- Consider your and your carer's views and wishes
- Ensure that matters such as race, religion and language issues are taken into account in your assessment.
- Encourage you to have a friend, relative or someone else present to help you or speak for you if you wish
- Give you information about the services available and any charges involved
When you are assessed for social services we will ask you:
- What you think your needs are
- What problems you are facing
- What help you have now
If your needs are such that you require 24 hour care, the option of more supportive accommodation (a residential or nursing care home) might be something you wish to discuss at your assessment
We aim to start your assessment within 48 hours of you contacting us and complete your assessment within four weeks. You will receive a care plan detailing your needs and how they will be met, and you will be given a written copy of this.
How do I get an assessment?
Call us on 020 7641 1175 to get the process started. You will be asked about your situation and where you live.
For further general information on assessments and services, please see our leaflet about it
Is there a charge?
You will not be charged for an assessment of your needs. However, if as a result of the assessment certain services are offered, you may be assessed to pay for these. Click on the link below to find out more about paying for care.
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