How to make a complaint
Our commitment to you
When you complain and it is clear that something has gone wrong, we aim to:
- Give you a full explanation and an apology
- Put things right
- Learn from our mistakes so that they are not repeated
How to make a complaint
Talk to the complaints team.
Children's & Adults' Complaints team
16th Floor, City Hall
64 Victoria Street
London
SW1E 6QP
- Tel: 020 7641 3482
- Fax: 020 7641 1900
- Texbox: 020 7641 8222
- E-mail: socialcarecomplaints@westminster.gov.uk
- Website: www.westminster.gov.uk
Online form
Advocacy & Support
You can contact an advocate if you need assistance in making a complaint. Advocacy is about helping you to say what you want and to get the services and rights you are entitled to. Advocates work with you to achieve this.
More information on services that can offer help and support.
Click here for information on complaints procedures.
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