Keyholders application form

Last year the Westminster's Noise Team received in excess of 1559 complaints concerning the erroneous sounding of audible intruder alarms. Current legislation requires all audible intruder alarms to be fitted with a 20 minute “Cut-Out” device. The Cleaner Neighbourhoods and Environment Act 2005 determined that the responsibility for keyholder registration and the maintenance of a database is a decision for the local authority.

Under the Environmental Protection Act 1990, the Council has powers to deal with noise nuisances from audible intruder alarms, and in the case of unoccupied premises, this can include forced entry of the premises to disable the alarm. It is far better for us to contact a nominated keyholder who can open the premises and disable and/or reset the alarm. The police no longer maintain a register of keyholders, so the Noise Team will continue to maintain a voluntary register of keyholders. By registering your keyholder details, you could avoid substantial costs should your alarm malfunction.

You can submit your details either online or via post by clicking here.  If you need further information, please contact the Noise Team on 020 7641 7010 during normal office hours.

Alarm details confirmation

Many thanks for submitting your details for us to add to our database in case of any issues with your alarm. If you need to contact the team you can do at this address:

24 Hour Noise Team, Westminster City Council, 4th Floor North, City Hall, 64 Victoria Street, London SW1E 6QP

By tel: 020 7641 7010

By Email: noiseteam@westminster.gov.uk

By online form