Frequently Asked Questions

Below are some examples of frequently asked questions. Please do not hesitate to contact the Student and Pupil Support office if you need any further assistance.

Q. How long will Westminster City Council take to process my application?

A. All applications and correspondence will be dealt with within a maximum of 30 working days of receipt. If you are applying for Student Finance and have applied online, your application will be dealt with within 20 working days.

Q. If I send in original documents such as my passport, when will I get them back?

A. We will ensure original documents are returned to you within five working days.

Q. What if I have a complaint?

A. You can make a complaint in writing or by telephone. Written complaints should be addressed to the Manager for Student and Pupil Support at the following address.

Student and Pupil Support

Westminster City Council

Westminster City Hall

(13th Floor)

64 Victoria Street

LONDON

SW1E 6QP

If you are not satisfied with the response you are given or the way your complaint has been handled, you can contact the Customer Services Officer (Children and Community Services) by telephoning 020 7641 1944.

Q. How do I contact Student and Pupil Support?

A. Please refer to the sections on the left for the contact details of each service.