Westminster City Council will endeavour to safeguard the privacy of its website visitors. This document explains the website data processing practice.
We will collect personal details appropriate to the service you require. In some areas, this may simply mean registering your name, address and email details. Other on-line forms will require more information.
There are various reasons that we need to collect personal data. For example, we may need your contact details for correspondence purposes. Similarly, we may need information because of legal requirements. Subject to your agreement, we may contact you to let you know about new online services, or get your feedback on how we're performing. In any event, we will only ever ask for information that is absolutely necessary and does not constitute an invasion of privacy.
We're in the process of transforming our services in line with the Council's One City Vision. This is part of our commitment to improve the quality of people's experience when they contact us.
We all get frustrated on occasion when we have to repeat the same basic information over and over again. Because of this, we're focussing on making it easy for people to do business with us, whenever and however they choose, all through a single contact, which should remember the relevant information.
By allowing your details to be used across other council services, you are allowing us to re-use information to minimise the time taken when you contact us in the future.
Please note that in agreeing to share these details you have not forfeited your rights as prescribed under the Data Protection Act 1998 and the Council will continue to apply the same level of care to safeguard your privacy as we always have done. Your service entitlement from the Council will not be affected should you decide not to allow your data to be shared in this way. For more information about how we process personal data please see our Fair Processing Notice.
We are keen to ensure that we are providing our citizens with services that they need. Consequently, you may receive occasional e-mail messages from Westminster City Council on matters that we consider may be of interest to you, if you have provided your email address to us for this purpose.
We collect web statistics automatically about your visit to our site based on your IP address. This information is used to help us track what people are doing on the site so that we can improve it. We don't use this information to identify you as an individual and you will remain anonymous, unless you're asked to identify yourself by completing a form or an online transaction.
MyWestminster - When logging in to the MyWestminster portal, selecting the option 'Remember Me' will generate five cookies to pre-fill different forms within our website. Each of these cookies will contain one of the following attributes: your first name, post code, email address and a customer identifier. The first three will remain active for 90 days, whilst the cookie containing the customer identifier will be cleared at the end of each session. If the option 'Remember Me' is deselected these cookies will not contain any personal identifiers.
Other Cookies - we use Google Analytics on our site in order to know what is of most interest to our customers. Using the data collected we can then gear our website to providing a more effective website for our customers. Personal information is not collected in this process. We also use a product called Logo_Net. This code helps us track the route customers take through our website. Again we do not collect personal information. We want to ensure you reach your destination as quickly as possible and we will offer advice on what we think you may be looking for. For example, you may see suggestions on the right hand side of some pages or you may see a chat feature in order for you to have an online conversation with a member of staff. We would like you to continue to use our site with cookies switched on but if you are concenred you have the ability to turn them off though it will mean certain features of the site won't be available to you. For independent advice and information on how to disable cookies please see below.
The council's Data Protection Policy is available to view via the Publication Scheme
If you wish to access information held by the Council about you, please complete and return the form to the address below. Should you wish to access CCTV footage captured by the Council, please complete and return the CCTV request form.
Remember to provide proof of identification with all applications otherwise we cannot process your request.
You may view the Council's Data Protection Notification (registration number: Z5674504) by visiting the Information Commissioner's Web site.
If you have any comments or concerns regarding this policy please contact the Data Protection/FOI Team online or in writing.
Whatever your interest, Westminster City Council welcomes and encourages you to get in touch with suggestions for improvements to the site. Please tell us how useful this page was to you.
You have a right to access the information we hold about you under the Data Protection Act 1998. Requests must be made in writing. A Data Protection Request form is available from our website.