Contact the Benefits Office

Phone the Benefits service on 0800 072 0042 (Freephone Monday-Friday 8.00am to 6.00pm).  The call centre also has a Language Line.

Email: westminster.benefits@secure.capita.co.uk  

Fax: 01322 356054

Write to: Westminster Benefit Services, P O Box 82, Erith, DA8 1WJ.

If you wish to see a member of staff in person regarding either your Housing or Council Tax benefit you can visit one of our reception offices, dependant on which is the most convenient for you:

101 Orchardson Street, London NW8 8EA (Monday-Friday 8.30am to 5.00pm)

and

180 Vauxhall Bridge Road, London SW1V 1ER (Monday-Friday 8.30am to 6.00pm)

We offer a full translation service from all of our offices and a textphone on 0845 0700 281.  We can also provide documents in alternative formats such as Braille, large print and audio.

If you are unable to visit our offices because of a disability or if you are a vulnerable person, we can arrange for an officer to visit you at your home.