Who do I complain to?

Contact Numbers and Main Areas of Responsibility

We hope you have no cause to complain, but if you are unhappy about one of our services, please raise this with the service concerned in the first instance. Please use our A to Z of Services to locate the relevant service.

If you are dissatisfied with their response you can contact the Customer Service officer at Westminster City Hall.

Adults and Childrens Services (Social Care)

Including social services for children and families, adults, people with disabilities, personal care, and Home Meals Service as well as information and advice on advocacy services available in Westminster.

Phone: 020 7641 3482

Fax: 020 7641 1900

Minicom: 020 7641 8222

E-mail: socialcarecomplaints@westminster.gov.uk

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Adult Education

All complaints about adult education should be made in writing to the Westminster Adult Education Service in the first instance at Amberley Road Centre, Amberley Road, London W9 2JJ.

Phone: 020 7297 7297

Fax: 020 7266 2366

E-mail: jfox@waes.ac.uk

Website: www.waes,ac.uk

City West Homes

Council Services for existing Council tenants and lessees.

Phone: 020 7245 2060

Fax: 020 7245 2062

Minicom: 020 7245 2063

E-mail: serviceimprovementeam@cwh.org.uk

Development Planning

Planning applications, appeals,enforcement, listed buildings, building control, trees and policy.

Phone: 020 7641 5988

Fax: 020 7641 8536

Minicom/Textphone: 020 7641 2974

E-mail: planninginformation@westminster.gov.uk

Finance

Including Council Tax, Business Rates and Housing Benefits.

Phone: 020 7641 1955

Fax: 020 7641 3458

Minicom/Textphone: 020 7641 6020

E-mail: cityofwestminsterbenefits@capita.co.uk

Fraud Hotline

Phone: 0800 028 9888

Housing Needs

Housing applications, homelessness and the Housing Options Service (HOS).

Phone: 020 7641 3219

Fax: 020 7641 1904

E-mail: Hsg-Needs@westminster.gov.uk

Legal and Democratic Services

Including electoral services, legal services and committee services.

Phone: 020 7641 2732

Fax: 020 7641 2917

Minicom/Textphone: 020 7641 5912

Email: mpyroyiannos@westminster.gov.uk

Libraries and Culture

For complaints about libraries and archives, as well as registration for births,deaths and marriages and land charges.

Phone: 020 7641 8970

Fax: 020 7641 2764

Email: trice@westminster.gov.uk

Parking

For complaints regarding on-street parking.

Phone: 020 7641 1743

Fax: 020 7641 1744

Minicom/Textphone: 020 7641 2974

E-mail: parkingservices@westminster.gov.uk 

Postal address: PO Box 396, Warrington, WA55 1EL

Premises Management

Food Safety, Health and Safety, Premises Licensing, Noise complaints, Licensing services, CCTV, Intelligence unit, City Inspectors & Guardians, Environmental Health Residential, Pest Control, Trading Standards and Mortuary.

Phone: 0207 641 1764

Fax: 020 641 1740

Email: premisesmanagementcustomerservices@westminster.gov.uk

Schools and Learning

Including student finance and school admissions. Complaints about schools should be made to the head teacher in the first instance.

Phone: 020 7641 1944

Fax: 020 7641 3406

E-mail: educationcustomerservices@westminster.gov.uk

Sports and Leisure

For any assistance, enquiries or complaints about sports and leisure policy, facilities and service development.

Phone: 020 7641 6000

Email: jpinnock@westminster.gov.uk 

Steet Management

Buildings, highways, roads, pavements, street lights, road works, markets, parks and open spaces, street cleansing, waste (clinical and residential).

Phone: 020 7641 2000

Minicom/Textphone: 020 7641 2682

E-mail: environmentactionline@westminster.gov.uk 

Other useful telephone numbers

Disability Discrimination Act Helpline

Phone: 0845 604 6610

Text phone: 08457 622 644

Fax: 08457 778 878

Website: www.drc-gb.org

Disability Information and Advice Service

WELDIS, Westminster City Council,Mezzanine, Floor 4, Frampton Street, London NW8 8LF

Phone: 020 7641 5207

Minicom/Textphone: 020 7641 8222

Fax: 020 7641 4524

email: weldis@westminster.gov.uk

Website: www.westminster.gov.uk/weldis