In many cases tickets to popular events can only be purchased from an official designated ticket seller so if you do purchase tickets from an unauthorised retailer you may not only be left without a ticket but also left out of pocket. Even if the ticket you have purchased is genuine but it has been resold through another seller you may still be refused entry to the event.

There are lots of genuine websites and fraudsters are becoming increasingly sophisticated in their operations and set up similar websites that can look very convincing. Have a look here at what a fake ticketing website could look like.

So how can you protect yourself?

• Go direct to the venue/agents website and use their official links through to an approved suppliers list.
• Be very cautious of sites selling tickets that are not yet on sale or are guaranteeing tickets to events that have been sold out for months.
• Enter the company name into an internet search provider, are there any negative comments or information about the company?
• Use an internet search provider to find out more information about the company's address as it may be that of a virtual office provider.
• Find out more details of the ticket/s you are buying. How much is the ticket being sold for? What is the actual value of the ticket? Are there any additional charges? When will you get the ticket/s? What is their refund policy?
• If you do decide to purchase a ticket and are going to enter your sensitive information ensure the website is secure. Is the padlock symbol present? Check the prefix of the web address is https. The 's' means secure.
• Pay by credit card as you will have protection under the Consumer Credit Act for transactions over £100.
• Lastly follow basic advice for safe online shopping. See Consumer Direct's online tips. 

If you think you have been a victim of a scam call the Citizens Advice Bureau for advice on 08454 040506 or visit their website at www.adviceguide.org.uk.