Advice Links
BUSINESS SUPPORT
Online advice and information for many retail-based businesses can be obtained through ERWIN (Everything Regulation Whenever It's Needed). ERWIN provides businesses with a list of relevant advice packs in line with your business type. Click here for further information.
Sale of Goods Act Hub. The Office of Fair Trading has produced an online hub to help retailers and businesses understand the law on customer returns. The SOGA hub contains a range of materials to guide you through customers’ rights and how to deal with returns and complaints. The SOGA hub can be found here.
Distance Selling Hub. The Office of Fair Trading has also produced an online hub designed to inform retailers and consumers about the distance selling regulations. The hub can be found here.
CONSUMER SUPPORT
Citizens Advice Bureau. The Citizens Advice Bureau provides free, independent advice to consumers. Citizens Advice can be contacted on 08454 040506 or further information can be found by visiting their website at www.adviceguide.org.uk.
Directgov. The Directgov website provides consumers with online guidance on your consumer rights and details of how you can complain about goods and services. Click here for further information.
Sale of Goods Act Hub. The Office of Fair Trading has worked in conjunction with retailers, public sector organisations and trade associations, to create a range of materials to explain the law and how it applies when customers want to return goods.
Forms
The following PDF document gives a brief ummary of your consumer rights under the Sale of Goods Act.
SOGA PDF Consumer Rights (1.02 mb)
SOGA Consumer Rights Flyer CONTACT US
If you are a Westminster resident or business and require further advice you can also contact us by telephone at 0207 641 1111 or by email at tradingstandards@westminster.gov.uk.
Was this useful?
Whatever your interest, Westminster City Council welcomes and encourages you to get in touch with suggestions for improvements to the site. Please tell us how useful this page was to you.
