We are here to achieve a fair, safe trading environment with informed and confident consumers. We protect the interests of Westminster residents, businesses and visitors. We enforce and advise on a wide range of consumer protection legislation.
Advice on your shopping rights and protection against scams and rogues
Advice to help you get it right first time and to support your business
Find out about the latest scams and how you can protect yourself so you don’t end up a victim
Ripped off when buying London theatre tickets? Don’t be left out of pocket and without a ticket. Report it
If you operate a virtual office (mail forwarding and/or holding) in Westminster you must register with us
Whatever your interest, Westminster City Council welcomes and encourages you to get in touch with suggestions for improvements to the site. Please tell us how useful this page was to you.
We offer advice to consumers on their shopping rights. We also investigate and enforce consumer protection laws which prohibit trading malpractices such as the sale of unsafe goods, mis-described goods, counterfeit goods and age restricted goods to children.