Changes to the Special Events Service

As of 4 May 2010 we have changed our working model to improve customer experience and provide a more efficient  service.

As part of this work we have introduced charging from 4 May 2010 for filming-related activities. The charge is based on the cost of time spent by the Special Events Group on filming-related activities and is in line with other London boroughs.

To improve customer service we have:

• redeveloped our website to make information clearer and easier to find
• developed and published new guidelines and policies for filming and events to make sure that everyone gets a consistent service
• built feedback groups using Westminster customers to keep us going in the right direction
• created an online payment system to speed up your experience
• created a pre-application availability checking process

 For more information or to comment on the new way of working, please send your comments or queries to speciale@westminster.gov.uk.

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