Car Parks

Terms and Conditions

The Council provides only a place to park in return for payment and cannot guarantee the security of customers’ vehicles and their contents. The Council does not accept liability for any damage to or loss of vehicles or their contents which is the result of acts or omissions outside the reasonable control of the Council or its contractors
A ticket shall not entitle the customer unless otherwise specified in writing by the Council to any particular space in the car park nor to priority over other customers. Customers must park within the marking of a designated space. The Council reserves the right to nominate specific bays for designated use
The Council shall not be liable in respect of any death, personal injury, loss or damage sustained by any person entering a car park howsoever the same may be caused, unless caused by the negligence of or breach of statutory duty by the Council
Upon discovery of an incident within the car park or if the customer damages the property of a third party or the Council customers should report it directly to the car park staff on duty. In the case of damage to or theft of or from a vehicle whilst in the car park customers are advised to notify their Insurers and the police promptly
The customer agrees to indemnify the Council in respect of any claim made by a third party arising out of the negligence of the customer
The Council reserves the right to refuse admission to any or all of its car parks if circumstances dictate. Trailers, caravans, pedicabs, boats and vehicles whose height exceeds the entry restriction at the car park are not allowed admission into the car park
The Council reserves the right to detain any vehicle until all outstanding parking charges have been paid
Any person, who drives a vehicle into a car park, is liable to pay the advertised charges in full, unless they hold a current and valid season ticket or have pre-booked.
Unless otherwise specified in writing any ticket issued by the Council is not transferable
In default of production of a ticket the Council will refuse to release the vehicle until customer identification is ascertained and a lost ticket declaration completed by the customer. Any customer who loses their ticket shall be charged at the full 24-hour rate, shown on the tariff board at the car park entrance, for each and every day, or part thereof, that the vehicle has been in the car park
Non Season Ticket holders or non pre-booked customers may only park for a maximum period of 14 consecutive days before removing the vehicle for payment of the parking charges. After payment, the vehicle may be returned to the car park whereupon this condition will apply again. If the vehicle remains in the car park for more than 14 consecutive days without payment of parking charges, the vehicle may be clamped and towed away. Clamped vehicles will be subject to a clamp release fee at the rate applicable at the time and any other applicable charges
Where a vehicle appears to the Council to be abandoned, the Council reserves the right to dispose of the vehicle as it sees fit. If there has been no response within 7 days of formal notice having been sent to the person who appears to be the owner, to pay the charges and remove the car, or after all reasonable steps have been taken to locate the owner of the vehicle, the Council may take action to dispose of the vehicle. If the vehicle is sold, the proceeds of sale will be used to satisfy all sums owed including parking charges, removal and storage fees and reasonable expenses incurred from the sale
The customer shall not at any time tow any vehicle into the car park nor shall any repairs, renovations, additions or alterations be carried out to any vehicle whilst it is parked in the car park
The customer shall not at any time at the car park sell, hire, exhibit for sale or conduct any negotiations or dealings whether legal or illegal or carry out any illegal or immoral acts whatsoever
CCTV is in operation at this car park and recorded material may be used as evidence to support prosecution of those engaged in criminal activity
The staff at this car park have the right to perform their daily duties free from verbal or physical abuse from the users of this facility. Any incidents of this nature will be reported to the police and offenders will be prosecuted
Electric vehicles may not use the charging bays for more than 4 hours within a 24 hour period. Only the designated charging points and devices may be used for electric vehicle charging
Failure to comply with any of the above Terms and Conditions will result in an applicable fee being charged, and may result also in your vehicle being clamped and towed away. Clamped vehicles will be subject to a clamp release fee at the rate applicable at the time
Customers shall drive carefully and considerately and obey the staff, direction marking, signs and speed limits. After parking customers and their passengers shall use the pedestrian walkways and exits as applicable
Season ticket holders and pre booked customers shall comply with the specific conditions supplied on booking
References to the Council shall include any representatives, contractors, agents or sub-contractors of the Council and the customer shall mean any person who having control of or driving a vehicle uses the car parks and shall include all passengers

Season Ticket Holders

A season ticket holder is guaranteed a space, but shall not be entitled unless otherwise specified in writing by the Council to any particular space in the car park. A season ticket shall remain the property of the Council, to which it shall be surrendered on expiration
For season ticket holders, a vehicle will be treated as "abandoned" for the purposes of clause 18 where the vehicle remains in the car park for a period of 14 days after the season ticket has expired
Storage/Residents’ permits issued by Westminster City Council or its management contractor must be displayed on the passenger side of the vehicle’s windscreen. You are responsible for making sure that the permit can be seen clearly at all times
Any resident season ticket holder whose vehicle enters the car park and remains parked for 60 consecutive days or more without leaving the car park for a reasonable amount of time shall automatically attract the storage surcharge and will be invoiced at the appropriate rate for the car park
In the case of regular default of production of a valid season card, the Council shall have the right to charge the customer for the parking, without refund. The Council reserves the right to review each case on its individual merits

Cancellations and refunds for standard season tickets

Standard annual season tickets have a 3 month minimum charge. Any cancellation will require 30 days written notice. Any refund due will be calculated as the difference between the price paid and the equivalent cost of a standard priced quarterly season ticket for the chargeable period
Quarterly, discounted or promotional priced tickets are non-refundable
Customers paying the season ticket tariff and/or the storage surcharge must pay all invoices promptly and in advance
The Council reserves the right to cancel any season ticket without notice in the event that the car park in question is closed or otherwise and in that event shall refund to the season ticket holder a sum equivalent to the unexpired proportion of the season ticket

All communications should be directed to Westminster City Council car parks, 14th Floor City Hall, 64 Victoria Street, London SW1E 6QP

These Terms and Conditions supersede all previous terms and conditions.

October 2008

Secured by Design Logo All Westminster City Council car parks have been awarded Safer Car Park status. We are the only car park operator in London to have 100% Safer Car Park status.