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I can't find my address in the list provided in step 2 of the registration process.Answer
I did not receive, or no longer have the email with my temporary password and the steps to complete my registration. Answer
My temporary password does not work. Answer
I can't see my whole address in MyWestminster - my building name is missing. Answer
Why do I only have Library Card as an online service? Answer
Who can register with MyWestminster?
To register you need to be older than 16 years of age and have an email address.
How do I register with MyWestminster?
Click here to register. We’ll ask you to provide some details about yourself. We’ll then send you a confirmation email with a temporary password. When you first log in you can change your password. Once registered you can then apply for four of Westminster’s key services.
MyWestminster allows you to enrol for four key council services. Once you have logged in you can enrol for all or any of these (for non-residents of Westminster you can only enrol for a Library card). To enrol simply click on the relevant service from the list under the ‘Your online Services’ in the right hand column of the MyWestminster homepage. Once you have started the process, specific Help menus are available at the top right corner of each section. Once your application has been submitted we will process it and notify you of next steps.
How do I find out the status of my service enrolment?
Once you have enrolled for one of the four online services (Council Tax, Library Card, Electoral Register and Resident’s Card) the status of your enrolment is in the right column of the screen under the “Your online services” heading. A green tick indicates that your enrolment is complete; a “blue information symbol” indicates it is being processed and a pencil indicates that you have not enrolled yet.
How do I view/print a copy of my application form?
A copy of your application form is sent to your email address for your records. Additionally a copy is stored in your “MyWestminster” account. To access it, click on the desired service under “Your online services”, then under “Other Links”, click “View Submitted Application (PDF)”. These copies are stored in PDF format. To open a PDF file you need the free Acrobat reader, which you can download here.
If you would like to close your Mywestminster account please click here to submit your details and nominate to close your account.
I can't find my address in the list provided in step 2 of the registration process.
Click on the help icon in the top right of the box for further guidance if required.
I did not receive, or no longer have the email with my temporary password and the steps to complete my registration.
If you no longer no longer have the confirmation email sent to you by the council following Step 3 of the registration process, you can reset you password using the link below:
https://portal.westminster.gov.uk/selfservice/mywestminster/index.cfm/go/login.forgottenPassword
Once you receive your new password please ensure you:
1. use the link provided in the email
2. type the password contained in the email (exactly as it appears – note the passwords are case sensitive).
3. select your own password (passwords should be 8 characters long, contain at least one number and are case sensitive).
Please note that we do not have access to view your password and will not ask you for your password for security reasons.
Look for the help links on registration pages for further guidance.
My temporary password does not work.
It is most likely that it is the link provided in the email from the council that is broken and not the temporary password. Add your email address to the end of the link below and then copy and paste into your browser window. You should arrive at Step 5 of the registration process. Enter the temporary password from the original email sent to you before choosing and confirming your new password.
Look for the help links on registration pages for further guidance.
I can't see my whole address in MyWestminster - my building name is missing.
At present the MyWestminster site does not display the building name for all addresses. Please note that this will not effect the delivery of any services through MyWestminster. Your full address details are stored on the system despite not being displayed.
Why do I only have Library Card as an online service?
If you are not a resident in Westminster the only online service you can enrol for is a Library card.
What will you do with my personal information?
We are committed to becoming an accessible and inclusive city for everyone. Collecting this information will help us improve the services on offer to you and address any gaps in services. Your information will only be used for statistical reporting to help develop the Council’s equality goals along with community consultation, analysis of services, and national policies. We will collect, store and use the information in a manner that is compatible with the Data Protection Act. We will not use your information for marketing purposes, or pass it on to third parties without your consent. Please see our privacy policy for more information.
How do I get back to MyWestminster homepage (the one with my map)?
You can get back to this page by clicking on ‘My Account’ at the top right of the page. If you can’t see this link – click on ‘MyWestminster’ under the crest on the top left corner.
To logout, return to the MyWestminster homepage (as described above) and click on the ‘Logout’ link that is located towards the top of the right column.
Alternatively, you may click Logout at the bottom right hand corner of the blue header.
From the logon screen select the ‘I have forgotten my password’ link. This will prompt you to enter your email address. We will then reset your password and send an email confirming this change to your email address. When logging in with the new password we will prompt you to save an individual password.
The easiest way to change your password is to select the forgotten password link. The process for this is outlined in the previous question.
How do I change my personal details?
You can change the following details for your account:
To do this, once you are logged in click on the ‘Manage my account’ link at the top of the right column. Then simply enter your new details and submit. If you change your email address we will send a confirmation email to your previous and revised email address. At this stage it is not possible to change your name, address or date of birth.
Why aren’t all my transactions with the council in my Recent Transactions list?
Currently all the transactions that you complete using MyWestminster are recorded in your Recent Transactions List. If you have submitted an application through a different channel it will not be recorded in this list. As we develop this service further we will add this function to your portal.
How do I find my nearest services?
If you live in Westminster, MyWestminster provides you with the opportunity to view local services on a map. The map also provides the distance from your home to the local service you are viewing. From your MyWestminster homepage – to the right of your map showing your property, the Local links takes you to a list of local services that can be mapped for you. This includes leisure centres, transport links and parking arrangements.
Once you have selected what you want to see on your map you have a range of options to the right of the map to manipulate it. You can zoom in or out by using the control on the top right. By clicking on one of the symbols on the map – the basic details about this site appear to the right of the map. For more details click on the Related information link below this on the right.
Why is my address different to what is shown?
We currently use a national database to look up your address. On the rare occasion that this is incorrect please contact us, using this form. We’ll then update the national register to ensure your address is correct. Due to the frequency of updates this may take a matter of months to be completed.
What do I do if I receive an error during logging in?
If you are unfortunate enough to encounter an error during log on or registration please let us know at the following form. If you could tell us your email address and a description of how the error occurred we will investigate and get back to you within 24 hours about what we are doing to fix the issue for you. Please let us know.
2008 Westminster City Council. Contact the Council
