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Contact us - options for the deaf and hard of hearing

deaf and hard of hearing - logoTextphone/minicom - this allows customers to contact the council using two new specific numbers:

Libraries and most other council services - 
0207 641 8000

Social Services - 
020 7641 8222

By calling these numbers customers can have a text-based conversation with a contact centre agent or council worker.

Textphone/minicom online - customers can also access this service via the council’s website by going to http://www.westminster.gov.uk/textphone/.

Textphone/minicom online works like an instant messaging service letting customers have 'real time' written conversations with the council.

Mobile phone - deaf and hard of hearing customers can now text a brief question to the council for a response on 07797 882705