Housing Options Service

 
 

Contact Us

Welcome to the Housing Options Service

Contact the Housing Options Service for housing advice and information about making an application for housing, homelessness prevention and Choice Based Lettings queries. Our friendly officers will be pleased to help you.

Address

101 Orchardson Street
London
NW8 8EA
View a map.

Nearest Tube: Edgeware Road (District, Circle and Hammersmith & City lines), Marylebone (Bakerloo line)

Plan your journey to HOS by public transport using Transport for London's Journey Planner.

Opening hours 

Monday:  9am to 4pm
Tuesday: 9am to 4pm
Wednesday: 10am to 4pm; first Wednesday of the month, 12:30pm to 4pm
Thursday: 9am to 4pm
Friday: 9am to 4pm

Contact us:

Telephone: 020 7641 1000 (Monday to Friday 8pm to 6pm)

Minicom: 020 7641 8200

Fax: 020 7641 8274

Email: hoscustomerservices@cwh.org.uk

Contact us online

Language and translation services

Westminster is a diverse borough, where many different languages are spoken. Staff at HOS speak approximately 20 languages and so we often have someone available who can speak your language. If we do not have an available member of staff to translate for you, we will call Language Line.

We can also translate our documents and letters for you. Please tell us your name, address and first language, plus which document you need translating and we will send this to you. 

Braille and large print

Printed information is available in large print and braille on request.


British Sign Language

BSL service available.  

  
Wheelchair access symbol.Access to the main reception is via wide automatic doors. Entrance is ramped and wheelchair accessible from the street. Low counter at reception.
Wheelchair accessible lift symbol.Wheelchair accessible lift available to interview rooms above the ground floor. 
Wheelchair accessible toilet symbol.

There is level access on the ground floor to the wheelchair accessible toilet.

Level wheelchair access symbol.

There is level access to the interview rooms on the ground floor.

Induction loop symbol.There is an induction loop at reception and in the interview rooms.
Registered assistance dogs are welcome.Registered assistance dogs are welcome.

Existing Westminster Council tenant?

If you are already a Westminster Council tenant and want to report a repair, discuss your rent account or ask about any other housing management issue, please contact City West Homes.

Report housing fraud

Help us prosecute fraudsters - how to report a fraud if you suspect someone is claiming housing when they shouldn't be.