Complaints

Making a complaint

Making a complaint

If you have a problem that is not sorted out you have the right to make a complaint.

Making a complaint is not difficult and you will not be treated any differently because you’ve made a complaint.

Talk to the complaints team, or ask someone you trust to contact the service for you.

Adults' & Children’s Services, Complaints team
8th Floor
City Hall
64 Victoria Street
London
SW1E 6QP 

Tel: 020 7641 3139
Directline: 020 7641 2327 
Fax: 020 7641 1900
Textbox: 020 7641 8222
Text: 07736 477 560
Website: www.westminster.gov.uk
Online form 

For more information on services that can offer help and support

The Children’s Rights Officer can also help you to make a complaint.

Westminster Children’s Rights Service
54 Blythe Road
Hammersmith
London
W14 0HA
Free phone: 0500 235 844