Complaints

How to make a complaint

Complaining

When you complain and it is clear that something has gone wrong, we aim to:

• Give you a full explanation and an apology
• Put things right
• Learn from our mistakes so that they are not repeated

How to make a complaint

Talk to the complaints team, or ask someone you trust to contact the service for you.

Complaints team
Adults' & Children's Service, Complaints team
8th Floor, City Hall
64 Victoria Street
London
SW1E 6QP
Tel: 020 7641 1999
Fax: 020 7641 1900  
E-mail: ChildrenandCommunityServices@westminster.gov.uk
Website: www.westminster.gov.uk
Online form 

Advocacy & Support

You can contact an advocate if you need assistance in making a complaint. Advocacy is about helping you to say what you want and to get the services and rights you are entitled to. Advocates work with you to achieve this.

More information on services that can offer help and support.