Commercial waste

 
 

FAQ

Once I have ordered, how long does it take until I receive the bags?
Once your order has been processed and the payment received in full (provided the credit limit has not been exceeded for invoiced orders) your pre-paid bags will normally be dispatched and delivered the following working day. Our delivery team works from Monday – Friday. If you have any special delivery requirements please state them at the time of order.

What is a waste transfer note?
Before a collection services starts, you must complete and submit a waste transfer note. This is a legal document that needs to exist between the business and the council. It lays out the type of rubbish that will be collected from the site. The note is not a contract but a declaration of the type of rubbish being collected. For a waste transfer note, please call us on: 020 7641 6180.

When will my rubbish be collected?
Each street has an allocated time when bag waste is collected. Find out the pick up times for commercial waste in your street. Bags must not be placed on the footpath more than 30 minutes prior to the allocated pick up time otherwise you may receive a £50 fine.

What areas do we collect in?
We cover the whole of Westminster, including:

  • Soho 
  • Oxford Street 
  • Regent Street
  • Bond Street
  • Leicester Square
  • Covent Garden
  • Marble Arch
  • Edgware Road
  • Marylebone
  • Victoria

If your area hasn’t been listed, find out when we collect business rubbish in your area.

Why do you ask for multiple contact details?
It may be necessary to contact you if we need to clarify any information in a request or order you have submitted. If this is the case we can get in touch with you more easily and therefore delivery your service more effectively if we have a range of methods by which to contact you.

Why do organisations need to call the Contact Centre to change their address?
With organisations there may be a number of users who will be contacts for the same organisation. If an address changes for the organisation this affects all users and accounts associated with the organisation. Therefore we ask that you contact us so that we can ensure that confirmation of the address change is obtained where required, and that the correct amendments are made.

Is the web site secure?
Yes. Our external banking service is protected by advanced levels of encryption technology to protect your personal information. Other people will not be able to intercept your banking details. Please see the step-by-step guide to making an online payment for further details.

Why don't our business rates include waste collection?
The types and quantities of waste produced by businesses varies significantly so it wouldn’t be fair to add an ‘average’ charge onto your Business Rates.

Further questions
If these answers don't help with your query, please contact us.