More about the noise team

 
 

Customer Service

We take all complaints made against our noise team seriously. 

  Q1  Q2  Q3  Q4  Total
Stage I   5   7   1   -    13
Stage II   2   2   1   -     5
Stage III   0   2   0   -     2
Ombudsman   0   0   0   -     0

Of these, only one was determined to have been founded.

For example:


A complaint was received about an incident where the team seized noise equipment.

Following receipt of the complaint, a review of the procedures was undertaken which indicated that a change could be made to improve the service. This has now taken place and will ensure that the problem will not reoccur.

Focus groups

If you would like to become involved with our focus groups please contact us using our noise comments form.