Data protection and freedom of information

Personal data

Below is a list of data which most services within Westminster City Council require for the purpose of registering a new customer and which customers would be likely to be asked for multiple times by different services. These represent the data that we wish to store and process in our customer relationship management (CRM) system.

• Name
• Title
• Family Name
• Given Name (s)
• Date of Birth
• Current and Previous Address Data:
  • Flat Name/Number
  • House Name/Number
  • Street Name
  • Address Line 1
  • Address Line 2
  • Post Code
  • Town
  • Country
  • Address Type (Home, Rented, Temporary)
• Start Date at current address
• Start Date at previous address
• Date left previous address
• Contact Details (Mandatory to provide one type)
• Evening/Home Telephone
• Daytime Telephone
• Mobile Phone
• EMail Address
• Contact Preference
• Family Relationships
• Agreement to store data on customer service database
• Citizenship
• Service Identifier (eg library membership number)
• Service requests and their outcomes

Sensitive Personal Data

The following data is classed as Sensitive Personal Data and is collected for Equalities purposes, i.e. to monitor how Council policies and initiatives are impacting certain groups within the community. It is completely optional to provide sensitive personal data and, once provided, will only be visible to Westminster Council staff who need to see it. If you wish to find out more about why the Council is asking for this information, please see the Council’s Sensitive Personal Data Policy.

• Gender
• Preferred Language
• Ethnic Origin
• Disability
• Marital Status