One Stop Services

Council Tax

Can I check my account details?

Yes - One Stop has full access to your account

Will I be able to find out about discounts?

Yes - One Stop Staff can advise you as to whether you qualify for a discount.

Can One Stop help me if I have received a summons / demand letter / red bill from Council Tax?

Yes - we can advise you of the best way to proceed, dependant upon the exact circumstances.

Do I need to bring a copy of my bill?

Please do if you can, but it is not essential.

Do I need to bring any identification?

Yes - we have a responsibility under law to check who we're talking to before we release confidential information about accounts. Customers without Identification may have to be turned away.

Can I make an enquiry on behalf of someone else?

Only if you have written permission from the account holder, or documents demonstrating that you have been granted power of attorney in order to conduct business on their behalf. This is a matter of law.

Can I enquire about Council Tax Benefit?

Our staff can give general advice, but we always recommend customers approach Westminster Benefits Service directly.

Am I able to obtain the Band of a property?

Yes

Can I pay council tax bill using credit or debit cards?

One Stop Services only accept cash or cheque payment

What can I expect from One Stop Services?

One Stop Services able to give you advice, information and guidance on council tax

Will I get a receipt to confirm my visit?

One Stop Services issue receipt to confirm transactions.

Where can I get more information?

Please visit our Council Tax Web pages.